Refund policy

At Southern Cross Equipment we sell the very best brands and we want you to be happy with your purchase. For PPE (Personal Protection Equipment) we are unable to return or exchange for change of mind. For all other goods however you are welcome to send it back for an exchange or refund as long as it is within 14 days of purchase and the item is in "as new" condition which includes packaging.

 

It is very important to follow the steps below:

Call or email Souther Cross Equipment. You need to contact us within 14 days from receiving the goods. Have your invoice handy just in case we need more details. Many problems can be fixed over the phone, advise the safest and cheapest way to send items back.

If the product is required to be returned, package it up in a similar manner to how you received it. Include a copy of the receipt. The customer is responsible for any damage that occurs due to poor packaging. We also recommend taking out insurance as the customer assumes all risk of returning the goods to Southern Cross Equipment.

Upon receiving the returned goods in an 'as new' condition, including any original packaging, Southern Cross Equipment will issue the Exchange or Refund. All shipping costs and risk arising from goods sent by the customer to Southern Cross Equipment are incurred by the customer. All shipping costs and risks for goods sent from Southern Cross Equipment to the original customer address, are incurred by Southern Cross Equipment.